Cancellation & Support Requests
Use this page if you want help with a TradePilot Membership cancellation, an order issue or a digital download problem.
Cancel a membership
Email amellis00@icloud.com with the subject TradePilot Membership Cancellation and include:
- the name used for the order
- the email address used at checkout
- your order number, if known
- a clear statement that you want to cancel future membership renewals
Report a download problem
If a file is missing, inaccessible, corrupted or materially different from its description, email the same address with your order number and the name of the affected resource.
Cancellation rights
TradePilot digital content is normally supplied immediately after successful payment. Before immediate supply begins, customers are asked to expressly request immediate supply and acknowledge that they will lose their 14-day right to cancel the supplied digital content once supply begins. This does not remove statutory remedies for faulty or misdescribed digital content.
Membership cancellation stops future renewal charges in line with the Subscription Terms and applicable law.